Delete immediately in the app
- Sign in to LINN - Diamond Shop.
- Open Profile and choose Delete account.
- Read the notice, confirm, and choose Delete permanently.
An order still being delivered or a pending top-up request must be resolved before deletion so a paid transaction is not lost.
Request deletion without the app
Email us from the address used for your LINN - Diamond Shop account. Use the subject “Delete my LINN - Diamond Shop account” and include only that account email address. Never send a password, payment PIN, or one-time code.
Email a deletion requestWe may ask you to verify account ownership. Verified requests are normally completed within 7 days.
What is deleted and retained
- Firebase sign-in account and customer profile
- Wallet balance, reward and referral program data, and non-financial account data
Past purchase orders, top-up submissions, payment and wallet transaction records (including reward or commission ledger entries), and a limited record of your email and profile name remain accessible to authorized administrators for payment verification, accounting, fraud prevention, security, and dispute handling. These records are reviewed and removed or minimized when no longer needed. Messages or payment evidence already delivered to support may also be retained for these purposes.
Read the Privacy Policy retention section for more information.